FAQs

 
  • At Wexler Property Management, we offer a comprehensive range of management services. These include: rent collections and distributions, addressing maintenance issues, leasing services (when requested) and assistance in preparing a unit for lease (when requested) - listing photography and videography, custom descriptions, listing marketing, hosting open houses and showings, screening potential tenants, etc. We will also arrange move-in/Move-out inspections, handle tenant complaints and emergencies and we are always on hand to offer owners advice with tenant issues.

  • We currently manage around 25 units. We specialize in managing non-owner occupied, ‘mom & pop’ run, single-family homes and 2-6 unit condominiums, apartments or buildings that provide housing to individuals or families.    

  • We have over 15 years of Property Management & Real Estate experience. We originally started with managing our own properties and quickly expanded into the vacation rental market. The next step was for us to begin managing properties for other owners. We love to create long term relationships with owners and help to take the hassle out of day-to-day property management.

  • We look closely at the market and the camparibles in the area. We take into consideration supply and demand, property features and improvements, square footage, etc. Ultimately, we leave the final decision on price up to the owner, but we like to give as much information as possible to maximize return on their rental.

  • We own a number of different properties throughout the Valley. Our properties range from a small studio apartment in North Hollywood, to a 3 bed w/ADU in Burbank to a large commercial building. We also own a number of homes in Santa Monica and Venice. 
We believe it’s important to always be on the lookout for our next investment opportunity as it provides us with a good read of the market and in-turn allows us to offer sound advice to owners.

  • You can cancel your contract at any time provided you provide us with (no less than) 60 days written notice. If you do decide to cancel your management contract with us, we will, of course, be on hand to help you transition into taking on the day-to-day management of your property and help with any questions you may have.

  • We charge a flat 6% monthly management fee. The 6% management fee is subtracted monthly from the rental fee paid by tenants.
If we help you to find a new tenant, we charge 6% of one years rent (new tenant commission) and the first month’s management fee is waived. If the tenant is procured through another agent, we will share up to 50% of the ‘new tenant commission’.

  • No, we do not charge you a management fee when the property is vacant. We understand when a property is vacant, it can feel like a heavy burden for owners and we will do our best to ensure that it doesn’t stay empty for long.

  • Yes, we charge an ‘Extraordinary Services’ fee of $85/hour. ‘Extraordinary Services’ may include, but are not limited to: handling major repairs and maintenance, providing bids for flood/fire damage, organizing construction, debt collection from former tenants, collecting coins from washing machines, etc. 
We know when a new tenant moves into a unit, there is bound to be some nagging concerns and issues in the first month or two. We will always provide owners with options before handling such issues. We do not want any owner to feel unfairly obligated with ‘Extraordinary Service’ fees, so we will keep you in the loop every step of the way.
We offer a full breakdown of  our ‘Extraordinary Service’ fees in our management contract.

  • No, we actively encourage owners to name a ‘referring agent’ in our property management contract. Obviously, we would love you to sell with us, but we are aware that owners have prior relationships with other agents. 

  • Of course! When you start working with us, we will introduce you to Hemlane. This is the software we use to send out direct deposits to owners, record income/expenses for the unit and receive direct tenant rent payments. We can also send your monthly distribution by check, Venmo or bank transfer using Quickbooks.

  • We can collect rent from tenants in a number of different ways. Ideally, we will use Hemlane and we will walk tenants through setting up their Hemlane tenant profiles after signing their lease. We can also collect rents via check (we can provide stamped, addressed envelopes), via Venmo or bank transfer using Quickbooks.

  • We will periodically inspect a property. We do not like to surprise tenants and we would make them aware before any inspections. We also encourage tenants to let us know of any issues as they arise, so we can get them resolved quickly.

  • We do not offer an eviction screening warranty, but would try to resolve any situation before an eviction becomes necessary. One of our biggest responsibilities as a property management company is to mediate between tenants/owners and help to maintain clear and concise communication, thus (hopefully) preventing messy evictions.

  • Marketing properties may seem like a daunting task, but by using this step-by-step formula, we’ve made it a simple process:

    We make sure to get excellent photos. We can also ‘virtually stage’ photos; ‘Virtual staging’ is an amazing tool to help show the potential room layouts of a unit.

    Units are listed through our property management software Hemlane. Hemlane pushes out listings to Zillow, Trulia, Apartments.com, realtor.com, rentler.com and others.

    We will also list units on the MLS.

    Social media is also an excellent way to market/advertise listings. We push out listings to all of our social media platforms (Facebook, Instagram, Twitter, etc.) and do live walkthroughs to better show a unit's layout.

    We also put listings up on our website.

    We advertise and host open houses to show the property to as many ‘walk-in’ prospective tenants as possible.

    We chase every inquiry and organize private/second viewings in order to capitalize on interest in the unit.

  • It’s hard to say how long a unit will be vacant for. Previous experience says that 2-4 weeks is a reasonable timeframe, but we’ve seen units go after just one viewing! 
Should a property be on the market for an extended period without any interest, we may suggest either cosmetic improvements, reducing the price to drum up interest, or taking the property off the market for a few days in order to refresh the listing.

  • We ask potential tenants to fill out applications online using Hemlane. This will also help tenants to become familiar with the Hemlane software. If they are unable to fill out an application online, we will offer a paper application. We require all tenants who are applying to fill out separate applications. 
Once applications are complete, we require online screening reports/credit checks for each potential tenant (paid for by the applicants).
We request at least two business and two personal references for each tenant. We will contact all references and provide owners with a written account of the conversation.
Ultimately the final decision over who to choose as a new tenant/tenants is with the owner, but we will do our best to provide clear and concise information to help you make your decision.

  • Of course! We use either AAGLA or CAR standard leases. Owners have control over what they would like to see in the lease agreement. Variables can include lease length, monthly rental fees, pet fee/requirements, security deposits, bills paid by tenants, etc. We will always discuss an owner's requirements before sending a lease to a potential tenant.

  • We do not up-charge for maintenance and repairs, however if we are required to go out and meet a repair person, obtain multiple bids, oversee maintenance work, etc., we may charge an ‘extraordinary service’ fee. This is outlined in the question ‘Are there any miscellaneous fees?’ above.
Tenants can put in maintenance and repair requests through the Hemlane software and we have work with trusted service professionals to quickly solve any issues that may arise. 

  • We like to update owners as frequently as we can. Servicing ‘Mom & Pop’ run properties, we know how important it is for you to know what is going on at your home - any repairs or maintenance that is required, any tenant issues that may have arisen, etc. 
All contacts with tenants, issues or concerns and financial history is documented in Hemlane. Owner’s may access this information at any time.
Owners are also free to call at any time to discuss any worries, concerns or ideas they have for their properties.
We send a breakdown of any fees associated with a unit with the monthly owner distribution.